Terms of Service
Effective September 20, 2026
These terms govern use of HALO, a software service provided by Orrery Systems LLC (“Orrery,” “we”). By signing an order form, paying an invoice, or using HALO, the organization you represent (“Customer,” “you”) agrees to these terms. A signed agreement between you and Orrery controls where it differs from these terms.
The service
HALO is a hosted IT operations dashboard. We provide access for the subscription term and scope stated on your order form or quote, and we may improve or change features as long as we do not materially reduce the functionality you purchased.
Your account
- You are responsible for the people you give access to and for keeping your sign-in credentials and connected-service permissions secure.
- You confirm that you are authorized to connect the systems and data you connect to HALO.
- Tell us promptly at support@orrerysystems.app if you believe your account has been misused.
Acceptable use
You may not use HALO to break the law, to access systems you are not authorized to access, to interfere with the service or other customers, or to reverse engineer or resell the service without our written permission.
Fees and payment
Fees are set in your quote or order form. Invoices are payable by ACH bank debit or card within the terms stated on the invoice. Payments are processed by Stripe, Inc., and paying through Stripe is also subject to Stripe’s terms. Fees exclude taxes, which are added where required. Our billing and cancellation policy is part of these terms.
Your data
You own the data you provide or connect to HALO (“Customer Data”). You grant us permission to host and process Customer Data only to provide, secure, and support the service for you. We handle Customer Data as described in our privacy policy. When a subscription ends, you may request an export within 30 days, after which we delete Customer Data from active systems, subject to routine backup retention.
Our property
HALO, including its software, design, and documentation, belongs to Orrery. These terms grant you a right to use the service during your subscription, not ownership of it. If you send us feedback, we may use it without obligation to you.
Confidentiality
Each party will protect the other’s non-public information with reasonable care and use it only to perform under these terms.
Availability and support
We work to keep HALO available and to resolve issues promptly, and we provide support by email on business days. Planned maintenance is scheduled to minimize disruption. Unless a signed agreement states otherwise, HALO is provided without a specific uptime guarantee.
Warranties and disclaimers
We will provide the service in a professional manner. Otherwise, HALO is provided “as is” to the extent permitted by law. HALO is a monitoring and visibility tool; it does not replace your own security controls, backups, or emergency procedures.
Limitation of liability
To the extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or lost profits or data. Each party’s total liability under these terms is limited to the fees paid or payable by Customer in the twelve months before the claim arose. These limits do not apply to a party’s payment obligations or to breaches of confidentiality.
Term and termination
Your subscription runs for the term on your order form and renews for the same length unless either party gives notice before renewal. Either party may terminate if the other materially breaches these terms and does not cure the breach within 30 days of written notice.
Changes to these terms
We may update these terms and will post the new version here with a new effective date. Material changes take effect at your next renewal unless you agree earlier.
Governing law
These terms are governed by the laws of the State of Washington. Any dispute will be resolved in the state or federal courts located in Washington.
Contact
Orrery Systems LLC, 522 W Riverside Ave, Ste N, Spokane, WA 99201. support@orrerysystems.app